What will my clients experience when they are billed directly?
LightCMS is a private-label system, and we've taken special care with all of our client billing resources to help protect the private label, even when we are billing your clients directly. With Client Billing, LightCMS generates and emails your customer invoices and bills your customers through your stripe account. Your company information is listed on the invoice, and your company name appears on your customers credit card statements. The following is a listing of the items that your clients will be exposed to when you set them up for automated client billing.
- Billing-related emails. We will send your clients emails periodically. These emails will use your account billing email address as the "from" address when they are sent to your client. Here is a list of all emails we sent, with links to view the content contained in those emails.
- Monthly invoice. This email is sent each month when the recurring monthly charge is billed to your client. View the monthly invoice.
- Regular invoice. This email is sent whenever any one-off charges are billed to your client. View the regular invoice.
- Payment problem first try. This email is sent whenever we first encounter a payment problem with the client's billing credit card. View the payment problem first try.
- Payment problem second try. This email is sent three days after the first try email if we still have problem's with the client's billing credit card. View the payment problem second try.
- Payment problem third try. This email is sent three days after the second try email if we still have problem's with the client's credit card. This email informs them that their website is being disabled. View the payment problem third try.
- Account messages. We may also display messages to the client when they are logged into their website. These messages appear at the top of the browser window. The following is a list of the messages we display.
- Payment problem first try. "NOTICE: We've had a problem processing this website's payment. Please visit the account center to update your credit card information."
- Payment problem second try. "NOTICE: We've tried twice, but we've been unable to process payment for this website. We'll try again on [insert date], and if payment fails, this website will be disabled. Please visit the account center to update your payment information."
- Payment problem third try. "NOTICE: This website is currently disabled. To reactivate this website, please update your payment information in the account center.
- Billing center. Your clients may also have access to the website billing center, where they will be able to change their website plan, manage their billing information, and view website invoices and billing history. They will access these pages from My Website > Billing on the top toolbar. Your clients will only have access to upgrade or downgrade their website if you have set up your own plan pricing on the Client Billing tab of the account administration panel. You can also turn off this ability for your clients at any time. However, your clients will be able to view their billing information and billing history at any time as long as the client has billing information on file for the website.
- Invoices. If your clients have access to the account center (see above), they will be able to view invoices as a part of the billing history for their website. The invoices will contain the account logo you upload to the system and information about the charges the clients receive.
- Credit card charges. Your clients will also receive charges on their credit card statements. Your clients will be billed through your Stripe account, and your company information will be listed on their credit card statements.
No guarantee of anonymity. Though you can see that we take every reasonable step available to bill your clients in a way that protects your private label, we do not guarantee the private label for any part of LightCMS, including client billing. Account billing is always an option for those who are concerned about the potential exposure of client billing or who wish to maintain more control over the billing process.
Posted on Tue, June 8, 2010